I recently read another positive article about Apple in Computerworld, this one covering Apple's 5 Biggest Moments in 2008. Unlike some other Apple coverage in Computerworld, this one was largely a yawn, but don't you know that most of the comments (as usual) were from Windows partisans who were simply angry that Apple was given any positive coverage at all!

Recently, that seems to be the standard for virtually any online article that has something nice to say about Apple. Rather than commenting on the substance of the article, some anti-Apple type will immediately start dissing the company in a totally ignorant and offensive manner. Sometimes, such drivel will be met with commenters defending Apple, but quite often it merely attracts other Apple hecklers.

The Computerworld article cited above was no different, but there was one comment from a guy who, though claiming to have some positive feelings about Apple, levels a charge that comes straight from the Microsoft propaganda machine. This propaganda only started a few years ago, when Apple began to have success with non-computer products like iTunes, the iPod, and now the iPhone. Microsoft loved to spread the word that Apple's products were all "closed," while Microsoft's were "open," and many listeners, without actually thinking about this illogical line of thinking, bought the propaganda and are now spreading it themselves.

I just couldn't let this challenge go unanswered, so I didn't. The following is what I published in response on Computerworld. In a nutshell, it explains why this guy's line of reasoning is bunk, and why, no matter how much Microsoft would like folks to think so, Apple is absolutely not a monopolist in any sense of the term.

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It’s a common myth in the Windows world that Mac users have to make do with only one software title for every 10 that run on Windows. The myth arises from the teeny-tiny or nonexistent retail space afforded to Mac software in the computer stores where Windows users shop. However, the reality is far from that perception. Prior to the emergence of Mac OS X, Mac users did commonly face slim pickings in many software categories, but times have changed dramatically, and nowadays many software categories present so many choices for Mac users that the situation is downright uncomfortable. I certainly feel that way at times!

One of these days, I’m going to do a study of the comparative availability of software titles between Mac OS X and Windows, and my going-in assumption will be that users have an equivalent or greater degree of choice on the Mac platform today in categories such as

• personal information management
• personal organizers
• graphic design tools
• 3D design and animation tools
• image management tools
• project management
• word processing tools
• programmers text editors
• Music mixing and editing tools
• News aggregators (RSS/podcast readers), and
• many others.

Notice that not all of the categories I’m listing are in the realm of creative arts.

However, one category that’s still under-served, in my view, is the original killer app, the good-old spreadsheet. I haven’t researched the Windows market for spreadsheet software, so perhaps the same dilemma affects those guys, too. Undoubtedly, the underwhelming selection of spreadsheets for Mac OS X results directly from the influence of Microsoft Office, and what is probably its best component, Microsoft Excel.

In this article, I’ll review all of the applications that provide spreadsheet-type functionality for Mac OS X, and as you’ll see, not many will come through with flying colors.

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I’ve been using Quicken on my Mac for over 10 years now. Quicken came free with the very first Mac I bought back in 1996, and having nothing else to compare it against, it seemed like a pretty good thing. Sure, it was buggy, and as time went by I realized it was just a pale shadow of the version Intuit was providing to its Windows customers. But it definitely was saving my wife and I time at the end of the month in paying bills and reconciling the checkbook.

By now, I’ve grown accustomed to Quicken’s face, but unlike Henry Higgins’ statement in My Fair Lady, that’s not a compliment. I hate Quicken’s face, in fact, and I detest the continued second-citizen status Quicken consigns me to in the world of personal finance. That’s not totally Intuit’s fault, but they haven’t done a good job of improving Mac users’ lot much over time. I guess I should feel lucky that I can connect online and automatically download transactions from my bank. Too bad I can’t do the same with the mutual fund company where I have my IRA money.

The worst thing about Quicken’s face is the total absence of control over all the windows that get spawned. You think the Finder is bad? Then you haven’t spent much time in Quicken! Fortunately, I use WindowShade to keep my account windows from taking over, but do you know what? Quicken can’t remember from session to session where I’ve left my windows, or in what state I left them. This means I have to spend a minute or so each time I open the damn software to rearrange all those windows. What fun! :-{

The next worst thing is the incomprehensible set of menus and toolbar items. Quicken’s interface appears to have grown like the suburbs of most U.S. cities in the last few decades—that is, totally without order, logic, or aesthetics of any sort. This is probably why I never venture far when I enter QuickenLand… Just do my checkbook, pay a few bills, update a few stock prices, and get the hell out of there.

Naturally, Quicken has no concept of the Mac OS X Cocoa framework, so all the neat little user interface utilities I use in my other Mac apps don’t work here… or they work with a jerk. Application services? Ha! Automator actions or Spotlight support? Ha Ha! Intuit has made no attempt whatsoever to keep Quicken up to date with the latest and greatest Mac OS X technologies, and if I’m a typical customer, I can understand why.

I’m so locked into Quicken that it’s almost painful contemplating my escape. Not only do I have the last 10 years of financial data locked in there, but I also spent a lot of time early on entering all my data back to the early 1980’s. Some of my investment account data go back even further than that. I know that some Mac customers have gotten free, but I also know they probably had to spend a lot of time digging themselves out. And once they were out, did they feel like Neo waking up outside the Matrix? Lord, I hope not!

So I’ve been keeping a close eye on the various personal finance packages that are available for the Mac. In the last 2 years, there have finally been a few apps that looked interesting enough to do more than just open them, take a quick look around, and leave. I’ve now tried four of them and have at least four more to go. As I finish the trials, I’ll keep this article updated on my prospects for a Quicken escape.

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Ah, computer security training. Don’t you just love it? Doesn’t it make you feel secure to know that your alert IT department is on patrol against the evil malware that slinks in and takes the network down every now and then, giving you a free afternoon off? Look at all the resources those wise caretakers have activated to keep you safe!

• Virulent antivirus software, which wakes up and takes over your PC several times a day (always, it seems, just at the moment when you actually needed to type something important).
• Very expensive, enterprise-class desktop-management software that happily recommends to management when you need more RAM, when you’ve downloaded peer-to-peer software contrary to company rules, and when you replaced the antivirus software the company provides with a brand that’s a little easier on your CPU.
• Silent, deadly, expensive, and nosy mail server software that reads your mail and removes files with suspicious-looking extensions, or with suspicious-looking subject lines like “I Love You“, while letting creepy-looking email with subject lines like “You didnt answer deniable antecedent” or “in beef gunk” get through.
• Expensive new security personnel, who get to hire even more expensive security contractors, who go on intrusion-detection rampages once or twice a year, spend lots of money, gum up the network, and make recommendations for the company to spend even more money on security the next year.
• Field trips to Redmond, Washington, to hear what Microsoft has to say for itself, returning with expensive new licenses for Groove and SharePoint Portal Server (why both? why either?), and other security-related software.
• New daily meetings that let everyone involved in protecting the network sit and wring their hands while listening to news about the latest computing vulnerabilities that have been discovered.
• And let’s not forget security training! My favorite! By all means, we need to educate the staff on the proper “code of conduct” for handling company information technology gear. Later in the article, I’ll tell you all about the interesting things I learned this year, which earned me an anonymous certificate for passing a new security test. Yay!

In fact, this article started out as a simple expose on the somewhat insulting online training I just took. But one thought led to another, and soon I was ruminating on the Information Technology organization as a whole, and about the effectiveness and rationality of its response to the troublesome invasion of micro-cyberorganisms of the last 6 or 7 years.

Protecting the network

Who makes decisions about computer security for your organization? Chances are, it’s the same guys who set up your network and desktop computer to begin with. When the plague of computer viruses, worms, and other malware began in earnest, the first instinct of these security Tzars was understandable: Protect!
          Protect the investment…
                    Protect the users…
                              Protect the network!

And the plague itself, which still ravages our computer systems… was this an event that our wise IT leaders had foreseen? Had they been warning employees about the danger of email, the sanctity of passwords, and the evil of internet downloads prior to the first big virus that struck? If your company’s IT staff is anything like mine, I seriously doubt it. Like everyone else, the IT folks in charge of our computing systems at the office only started paying attention after a high-profile disaster or two. Prior to that, it was business as usual for the IT operations types: “Ignore it until you can’t do so anymore.” A vulgar translation of this “code of conduct” is often used instead: “If it ain’t broke, don’t fix it.”

Unfortunately, the IT Powers-That-Be never moved beyond their initial defensive response. They never actually tried to investigate and treat the underlying cause of the plague. No, after they had finished setting up a shield around the perimeter, investing in enterprise antivirus and spam software, and other easy measures, it’s doubtful that your IT department ever stepped back to ask one simple question: How much of the plague has to do with our reliance on Microsoft Windows? Would we be better off by switching to another platform?

It’s doubtful that the question ever crossed their minds, but even if someone did raise it, someone else was ready with an easy put-down or three:

1. It’s only because Windows is on 95% of the world’s desktops.
2. It’s only because there are so many more hackers now.
3. And all the hackers attack Windows because it’s the biggest target.

At about this time in the Computer Virus Wars, the rallying cry of the typical IT shop transitioned from “Protect the network… users… etc.” to simply:
            Protect Windows!

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Since my original report on the browser and platform compatibility of some 50 Ajax JavaScript libraries in March, the market has continued to produce new toolkits at a rapid pace. I recently finished grading all (but one) of the 8 libraries added since March, and I’ve revisited the scores of another 8. With that, the time seemed right for a report on how Ajax library developers are doing at achieving cross-browser, cross-platform compatibility in the tools they’re giving us–tools which programmers around the world are using to hammer out their unique vision of Web 2.0.

I’m very pleased to report that the trend is moving strongly toward full compatibility. Of the eight new libraries, a full five of them achieve top grades of “A”. That’s a much higher percentage of the total than in March, and of the three non-A libraries, only one was a D (D+ actually). One was graded C+ and the other B. Of the revisited libraries, I was able to raise grades for three–Backbase, ICEfaces, and MochiKit. Only one library had a lower grade (Rico, down from A- to B), and the rest were unchanged.

Only two of the 8 new libraries have commercial licenses you’d have to pay for, and in one case you are really only paying for the IDE. Three of the new libraries require a java server architecture in order to be happy, one would prefer Cold Fusion, and the others are pure client libraries that are agnostic with respect to the application server. One library was added just a couple of days ago (Jitsu), and I haven’t had time to review it yet–but you’ll find it summarized here with the rest. Only one of these 16 libraries is DHTML with no Ajax controls–Uize. Even without Ajax, however, I think you’ll find Uize to be one of the most interesting here–especially in terms of visual richness.

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In a case demonstrating that you can’t be sure your Ajax/DHTML website will truly be cross-browser just by including one of the toolkits that are known themselves to be fully so. From my own experience, even if you use Prototype, you’re likely to pick up a few odd JavaScripts along the way to include in your site. Or, you might take a stab at writing a function out of the blue. Either of the latter two steps can get you in trouble if you’re not careful.

Today’s case is an Ajax/DHTML “tutorial” which has been advertised on a couple of websites that a lot of folks in the Ajax community rely on for good tips and pointers. Unfortunately, the only thing the script is a good example of is cross-browser carelessness, or perhaps simply cross-browser “couldn’t care less”-ness on the part of the developer.

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Back in early March when I first released the Ajax/DHTML Scorecard, rating all of the existing Ajax/DHTML toolkits against an ideal cross-browser scale, I rated Atlas an “E.” So, the good news for Microsoft fans is that Atlas is actually better than that. But not by much.

On April 4, I rescinded the original score after some readers correctly pointed out that I was treating Atlas differently from the other toolkits in the shootout. That’s because Atlas was simply vaporware in early March, and there was nothing to test. As I explained in an update to the article, the “E” was based on Microsoft’s past conduct in the cross-browser-support department. Here, they had been very bad big boys. Microsoft is the reason that we have to worry so much about cross-browser support today, so it stood to reason that their entry in the Ajax field would continue their past strategy of steering all users to Microsoft products and away from alternatives.

Though I was skeptical Microsoft had changed its stripes, one writer assured me that

In general Microsoft’s strategy with .NET is to require Windows on the server, but to be 100% browser compatible on the client. .NET components configure themselves automatically for the available browser features ( i.e. CSS levels, javascript dialects, or css/js disabling). While I’m still in the early phases of researching Atlas, it seems that this style of browser support has continued.

And so, I began testing with an open mind, especially after an Ajax blogger raved about Atlas in an article that was picked up by the No Fluff, Just Stuff RSS feed that I follow. (I’ll have to remember to ignore future articles by Brad Abrams, whose blog after all is hosted by msdn.com…)

Since Abrams was celebrating the release last week of the Atlas Control Toolkit, which includes 9 online demos of different Atlas controls, I decided to start my testing there. Unfortunately, Atlas failed on the very first control, the “Cascading Drop Down.” Though it worked in Firefox on Mac OS X, it failed in both Safari 2 and Opera 9. After going through three or four of these, Atlas was batting a very low score, and I decided to keep track of results more scientifically.

The end result? Of the 9 Atlas controls very publicly celebrated by Microsoft this week, here’s how Atlas rates:

• Firefox, 8 of 9 controls worked
• Safari, 4 1/2 of 9 controls worked
• Opera, 3 1/2 of 9 controls worked

I don’t think you can count this as cross-browser support, folks.

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Good grief. Who the heck is in charge of strategic thinking at those movie studios? (…)

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As I mentioned in an earlier post, the whole Ajax/Web 2.0 thing that’s happened this last year reminds me vividly of the mid-1990’s. Back then, the web was brand new, it was exciting, everyone was learning how to build web applications, developers were totally turned on and creative, everybody was pointing out cool new apps and sites, and the potential of this new computing platform seemed unlimited. Leading the charge was a young company that built software for every operating system under the sun, and they clearly had a solid vision of where they were headed. During 1994-96, Netscape introduced one astonishing new client-side technology after another to what a web browser could do–tables, animated graphics, client-side imagemaps, frames, cookies (yes, these really were a vital improvement to the web client), and something they called Javascript.

Each of these technologies offered dramatic new ways of presenting information in a web browser, and developers who loved new gadgets glommed on to every advance, racing each other to see who could do the coolest things with these first. A lot of mistakes were made–a lot of really ugly eggs were hatched–but excitement and optimism were the buzz feelings. With Netscape in charge, you felt like you do when working as a protege with a master hacker: Does this guy ever stop pulling amazing tricks out of his sleeve?

One of the promises of Netscape’s vision was that the web–and, in particular, the web browser–could make one’s choice of operating system irrelevant. The web could level the computing playing field, since applications built for the web were applications for all, regardless of what OS you happened to prefer. What worked for NeXT, OS/2, Irix, Solaris, and Windows would also work just fine on Linux, Mac OS, Be OS, HP-UX, and BSD. The web browser could be the OS, and the only limiting factor in what you could do would be your hardware and connection speed. Microsoft’s lock on the computer desktop could be broken, and new competitors in operating systems and computers could unleash the full potential of the personal computer to improve our lives–both at work and at leisure.

Only, it didn’t quite turn out that way.

This article inventories the Ajax/DHTML toolkits now available and grades each from A to E on the degree to which they adhere to a cross-browser ideal. The good news is that if you want to build astonishing Web 2.0 applications in 2006, you’ve got a lot of fine Javascript libraries to choose from! And nearly all of the Grade A libraries are open-source, so you can build without shelling out a license fee for the privilege. The bad news is that some of the most prominent players in the field fall far short of that mark.

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When I first read about Ajax last summer, it sounded too good to be true. After all, I was a web geek who was raised on Netscape Navigator, and for whom Javascript had always been the holy grail of great web applications. I had delighted with each new release of Navigator, excitedly diving into the new objects, methods, and properties as they were unveiled by Netscape. Indeed, Javascript was one of the major reasons to use Netscape in the mid-1990’s, since no other browser could touch it for providing rich client-side interactivity to web pages and applications.

Then, around the time that Communicator (Netscape 4) was released in June 1997, the storm clouds that had been forming from Microsoft’s threatening posture against Netscape began to be really troubling. When IE 4 was released that fall, it finally caught up to Netscape in Javascript support. Indeed, until then Microsoft had simply been copying Javascript in order to provide Netscape compatibility, as part of their strategy to win the market. But IE 4 was different. Microsoft took Javascript in a different, and incompatible direction. Thus began the great cross-browser incompatibility nightmare for Javascript lovers like me–a dark, stormy decade that lasted until the clouds began to part in 2005 with the emergence of Ajax.

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The first instance I knew of this was the new Grants.gov website that OMB commissioned last year as one of the Federal Government’s well meaning e-Gov initiatives. A good idea in theory, the site would consolidate all grants throughout the Federal Government into a single portal, letting citizens do one-stop shopping and use one standard form whenever they wanted to apply for a Federal grant. In practice, though, the Feds were in a hurry to complete the work and were able to be convinced by the IT contractor in charge to make a system that could only be used with Windows systems….

OK, I thought… surely this will be an isolated incident…

In August came news that the U.S. Copyright Office of the Library of Congress was planning to change their system for online submissions to restrict use to Windows users only, and even worse, to only those using Internet Explorer…

Just today I learned that FEMA (The Federal Emergency Management Agency)–in the midst of its greatest crisis ever with Hurricane Katrina–somehow built a public-facing web system that can only be used by citizens using Windows and IE.

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[My wife] and I both use our home computers to do work-related tasks a great deal. Both of our shops use all of the Microsoft Office applications. … So, practically speaking, because of the demands of my job, I cannot boycott Microsoft entirely on my home computers… Basically, the only Microsoft-produced application I could actually boycott is Windows itself.

Even a dedicated Microsoft-boycotter like me has trouble avoiding contributing to Microsoft’s coffers these days. On some level, I know my friend worries about supporting Microsoft products, because he uses Mozilla instead of IE, and Quicken instead of Money. But Microsoft’s empire runs far deeper than just Office, Windows, Money, and Internet Explorer. (Oh, that’s right… IE isn’t a separate product. Sorry, I forgot that for a moment.)

Bill Gates and his gang have been focused on defending the Microsoft monopoly for so long, they’ve managed to gain significant shares in pretty much all technologies and market segments that might pose a threat to Windows. Since my fellow Microsoft-watch writers have been kind of quiet on this particular topic for a few years now, I thought it would be good to survey the scene afresh. Let’s take a quick look at the various outposts of Windows technologies and see just how many tentacles we can find (in no particular order).

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Every time I encounter this challenge in person, I’m so overwhelmed by the magnitude of my possible reply that I end up being totally inarticulate. I typically begin with Mac OS features whose benefits are pretty intangible, and which only become obvious after you have to live without them. As wonderful and essential as these are, they are things unlikely to resonate with a Windows user who’s just asked you to give him some practical benefit he or she would gain by using a Mac. Things like

• Clearer, crisper, resizable, 3-D icons
• 3-D window shading
• Superior navigation options, like the numerous ways you can customize the Finder and the Dock
• Much more readable text, due to the system’s advanced graphics engine
• The menubar, which is much more useful and customizable than the Windows taskbar
• Drag and drop, which is an integral Mac feature that too many Windows users just won’t get until they try it
• Colored folder labels, which again don’t become essential until you’ve grown to rely on them
• Spring-loaded folders
• Eye candy like the Dock poofs and genie animations
• The services menu, which for all its power is still a mystery to many Mac users, and whose benefits are not immediately obvious

Mind you, these are all near the top of my list of reasons why the Mac OS is superior to Windows, but they’ve never shown much power for persuasion in a discussion with a Windows user.

So, I’ve decided to start documenting specific, unambiguous, practical tasks that you can only do with a Mac. Perhaps one or two of these will impress that smug Windows user you know enough to take a Mac for a test drive…

I’m starting with one of my favorite features from Apple’s latest operating system–Mac OS X 10.4, “Tiger”: PDF print/workflow services. Now, for heaven’s sake, don’t call it that when you talk to your Windows friend, but that’s the technical name for it. These services were actually enabled in Panther, but you had to configure them manually. They were such a hidden feature that only the truly geeky would seek them out and make use of them.

Essentially, with PDF services, you can combine multiple steps of handling a PDF file into one quick action. By default, Tiger comes with several new, built-in PDF services, which you access from the print menu.

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It’s hard for me to see choosing Apple over Microsoft as striking some great blow for populism just because Apple is a smaller company… In my mind, choosing Apple is substituting one greedy corporation for another.

It’s a sad commentary on my peers when I hear them voice opinions like this. What it means is that they think Microsoft’s behavior is the norm, and that all companies would behave like Microsoft if they could. This is the same cynical view that destroyed our faith in politicians after Richard Nixon’s crimes. For some reason, rather than understanding that Nixon was a political outlier, we adopted the view that all politicians would behave like Nixon if they could. And many people appear to be making the same mistake with Microsoft.

Good grief, to a man from Mars this looks like mass insanity. Microsoft is no more the norm than Richard Nixon was. But what they have in common is substantial:

• A total disregard for the truth
• A willingness to engage in dirty tricks against enemies
• Corrupt management from the top down
• A paranoia about–and intolerance of–deviations from any standards they have set for the world.

If you’re a Microsoft fan who’s just wandered into this article, you’ll no doubt think this is pure hyperbole. And though nothing I can say is likely to convince you otherwise, I do intend to try.

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My third reason for sticking with Windows at home (and, for me, this has been the most significant consideration): It is in the job description of my organization’s 2 IT staff guys that they will do all desired maintenance/troubleshooting/upgrading of our home computers if we bring them into the office. They have installed memory for me, new drives and cards, a wireless network, and remote access software. … Our IT staff doesn’t maintain Macs.

I had to laugh when I read this one… It just goes to show you how absolutely brainwashed PC users are about their computers. Since most (if not all) PC users started interacting with a computer at work, where you come to rely on a Help Desk for support, they naturally assume that unless you’re a technical wizard you’ll need such support for your PC at home, too.

Now, my friend has it extra bad, since his Help Desk support guys come for free with his home PC–a situation that I don’t think is all that common. If those tech support guys come for free–I mean, if my company thinks it’s worth the trouble to pay for this service so I can be productive at home, why it must be because it’s necessary… right? And as long as he has a Windows PC, he’s probably right! I mean, in addition to Windows’ long-standing usability problems, there’s this whole world of hackers and viruses that have turned from a bad nightmare into an even nastier reality over the last 5 years. If I were in charge of IT for a company these days, I’d lock those Windows systems down so tight the user couldn’t install any of their own software or anything else. All it takes is one little virus getting loose, and you’ve lost another day of productivity in corporate America. But that, of course, will be the subject of another little essay. The point here is that a company can justify giving free tech support to its employees’ PC’s nowadays–and not because they’re being nice. This isn’t an employee benefit… it’s a PC desktop management necessity.

Of course, this is only true if we’re talking about Windows systems. My friend’s default assumption is that his experience with a Windows computer at home will be the same as with a Macintosh when it comes to technical support. And that’s the crux of the problem… It’s not the same. In the Mac world, things have always been a little different. (And that’s not just a marketing slogan… honestly!)

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I don’t question that Apple is great for multimedia applications… However, I don’t do video or photo editing, compose music on my computer, make graphics, do desk-top publishing, or design web pages.

Yesterday I had a major epiphany* about what to get my Dad for his 86th birthday this weekend. Until yesterday, I had bought into his belief that he would never learn how to use a computer, because he found it too confusing. The implication of this, of course, is that he was never to experience the many positive enhancements to his life that email and the Web could bring. Yesterday I realized there was a great solution, thanks to Apple’s new Mac Mini.

Some background will help explain my thinking…. You see, for years after the Web and email became a standard part of the life of working folks in America, my Dad has poo-poo’d their value. Left out of this huge communications revolution, he had to be content ranting about the negative side of the Web… namely, increased access to pornography and other forms of “dangerous” information (some of legitimate concern, I might add, like how-to sites on building bombs). As far as email goes, he couldn’t see how email would improve on old-fashioned print communication or on the good old telephone. And what about all that spam he keeps reading about? Lucky for him he doesn’t have to deal with it!

So, a couple of years ago one of his wife’s children had the bright idea to buy him a computer and set him up with internet access. They did, and the computer has sat virtually unused on a small table in their bedroom ever since. My Dad says that whenever he tried to use it, he could never figure out what to do.

OK, so he’s had a computer for 2 years and hasn’t used it. What makes me think giving him a Mac Mini will help?

To answer that, let me get back to the title of this essay, which is also related to the quote that opens it, from a friend of mine who doesn’t understand how a Mac would be any better than a Windows system as a personal computer, unless you’re doing multimedia work.

You see, although IBM coined the term “personal computer” when it rolled out its DOS-based systems back in 1981, it has never been marketed at “people”, really. (For an excellent history of the IBM PC, check out this article at about.com.) Instead, the PC was aimed squarely at the business world, which is one of the main reasons for its success over Apple’s computers.

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